FAQ

We currently accept the following insurance plans:

• Aetna (through Headway)
• Blue Cross Blue Shield (BCBS)
• Cigna / Evernorth
• UnitedHealthcare / Optum

Coverage and benefits vary by plan. Clients are encouraged to verify their benefits directly with their insurance provider prior to beginning services.

Fully Licensed Therapist
Sessions with a fully licensed therapist are available at a private-pay rate of $200 per session.

Licensed Professional Counselor Associates
LPC Associates offer counseling services at a reduced private-pay rate of $100 per session.
In some cases, services may be billed under their supervisor for select insurance plans.

Master’s-Level Art Therapy Interns (MA Candidates)
Art therapy interns currently enrolled in a graduate art therapy program offer sessions at a reduced rate of $60 per session. 

Services provided under the supervision of an LPC/Art therapy supervisor.

We accept the following forms of payment:

• All major credit cards (Visa, MasterCard, Discover, American Express)
• Health Savings Account (HSA) cards
• Cash

Payment is due at the time of service.

 Potential Insurance Discrepancies

As a courtesy, we will attempt to estimate your coverage by contacting your insurance provider before scheduling your first appointment. However, there may be instances where we are unable to get through or receive incorrect information from the insurance company due to misinterpretation of your coverage. This often becomes evident only after your claims are processed.

We cannot guarantee complete accuracy of your insurance coverage until after the claims are submitted and processed. If there are discrepancies between the estimated and actual coverage, we will investigate. If the insurance company confirms the processed claim is accurate, you will be financially responsible for the amount indicated. We are legally required to abide by the insurance company’s determination.

To minimize potential discrepancies, you must verify and understand your coverage details before beginning services. We strongly recommend you contact your insurance company directly to confirm your coverage.

What If My Insurance Fails to Pay?

You are financially responsible for the cost of therapy services if your insurance company fails to provide payment. This includes situations where the insurance company initially pays but later retracts the payment due to issues like terminated coverage. This can happen even years after the service date.

To prevent such issues, please ensure you verify your coverage details with your insurance company.

In order for us to see your child, a copy of your divorce decree is required. We do not need the entire decree, but we do need the portion that details both parents' rights and duties. The Texas State Board of Professional Counselors ethical requirement determines that a copy of this portion of the decree be kept in the child's file. Depending on the actual wording of your rights in the document, both parents may be required to consent (in writing) before counseling can begin. In some cases, the written consent of only one parent is required.

No. It isn't necessary to attend the session together. However, if your divorce decree states that both parents must consent to counseling for your child and you choose not to attend the session together, each of you will need to schedule individual appointments to come in, discuss the issues of concern, and sign the consent forms. If you are using your child's insurance, it may or may not cover the second initial session.

Art therapy uses art materials and the creative process as tools for healing, self-expression, and personal growth. The focus is not on making “good” art, but on using creativity to support mental and emotional well-being.

People of all ages can benefit from art therapy. Through art-making, clients may:

• Explore feelings and experiences
• Work through emotional conflict
• Build self-awareness and self-esteem
• Learn coping and regulation skills
• Improve communication and social skills
• Reduce stress and anxiety

Art therapy is practiced in many settings, including mental health clinics, medical and rehabilitation programs, schools, community organizations, and private practice. Individuals, couples, families, and groups can all benefit from art therapy, depending on their needs.

Art therapy is an evidence-based mental health treatment for people experiencing developmental, medical, educational, social, or psychological challenges. A central goal is to support improved functioning and an increased sense of well-being.

Art therapists are trained in both art and psychotherapy. Sessions are not art lessons-  they are grounded in counseling theory, human development, and ethical clinical practice.

A master’s degree is required to practice art therapy. Educational and professional standards are established by the American Art Therapy Association (AATA). The Art Therapy Credentials Board (ATCB) is the only nationally recognized credentialing body for art therapists in the United States and oversees professional standards and ethics.

Your Rights Under Texas Law (Texas Health & Safety Code §181.105 | HB 4224)

REQUESTING YOUR HEALTH CARE RECORDS

You have the right to request access to your health care records maintained by this practice.

To request your records:

• Contact our office at: 972-544-6633

Submit your request by:

• info@dallasarttherapy.org or 2007 North Collins Blvd. #411, Richardson, TX 75080
• A written records request or authorization form is required.

If you have questions about the records request process, please contact our office.

CONTACT THE LICENSING AUTHORITY

This practice is regulated by the Behavioral Health Executive Council (BHEC).

Behavioral Health Executive Council (BHEC)

Website:  https://bhec.texas.gov/contact-us/

Phone: (512) 305-7700

BHEC provides consumer assistance and accepts complaints related to professional conduct and licensure.

FILE A CONSUMER COMPLAINT

If you wish to file a consumer complaint regarding access to health care records or other consumer concerns, you may contact:

Texas Office of the Attorney General

Consumer Protection Division

Online Complaint Portal:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

QUESTIONS ABOUT THIS NOTICE?

For questions related to House Bill 4224 or posting requirements, contact:

HCR_PRU@hhs.texas.gov